Products from Digitel Technologies
DECTS | Music on Hold | CTI | Headsets | LG Handsets
DECTS
DECT handsets are a cordless digital solution utilising the latest in digital technology. No longer do you have to be tied to a desk when your handset is mobile. The Digitally Enhanced Cordless Telephone (DECT) gives users the freedom to take calls at their desk or on their cordless handsets.
During time away from a desk, decisions have to be made, projects progressed and customers answered. Therefore, missed calls could mean lost revenue and frustrated customers. So by ensuring your customers get through, it saves other staff having to take messages and saves money as more calls received first time, means less outgoing calls!
Research shows that 40% of incoming calls fail to connect first time and companies are realising that they need to embrace systems that increase customer contact and even exceed customers’ expectations.
Therefore, Digitel Technologies offer full integrated DECT telephone systems as well as a basic cordless handset that can be connected to an existing telephone system.
Music On Hold
Music on hold can calm and entertain an 'on hold' customer during busy periods. It may also be used as a sales tool announcing your latest products, offers and services. Digitel Technologies Limited can provide free copyright music on hold… or devise and produce a full professional on hold advertisement… Please ask for a demonstration.
CTI – Computer Telephone Integration
Your customers determine the success of your company – How do you greet them?
The IPLDK CTI solution integrates two of the most powerful communications tools – the PC and the telephone - to deliver the most tangible business benefits. With CTI you can gain caller information on your desktop.
When a call is received the caller's identification and any relevant information is displayed on the screen, saving precious time and optimising customer service. Data input is instant; records and discussions are more accurate.
Headsets
The benefits of headsets are compelling, they keep your hands free while on a call so you can obtain files, use a computer or take notes with greater ease. Research shows that they can increase productivity by as much as 43%!!
Evidence suggests that they can also improve your health. Headset users have no need to cradle a handset receiver between their shoulder and chin thus avoiding muscle tension which can lead to ‘phone – neck’ damage to the spine. Anyone using the phone for as little as two hours a day will feel the benefit of a headset.
Digitel Technologies preferred headset product is Plantronics.
LG Handsets
The
LG range has grown in both market place and reputation since its launch
in 1995. In 2001 and 2002 the revised software levels resulted in the product
winning the ‘what’ to buy for business - key telephone system
of the year.
There are two options available for the LG handsets. SLT – Single line telephone and a range of digital key phones.
LKD Handsets are fast and efficient. Call handling lies at the heart of successful business communication and the leading LKD range of digital key phones gives you the speed, efficiency and features you need in a compact ergonomically designed package.
The range of handsets extends to six models; building from the cost effective, 4 button non-display, all the way to the fully featured 24 button large display, and complemented by USB and Bluetooth modules to link seamlessly to the IPLDK systems advanced applications.
The IPLDK Range offers a multitude of telephone features, but this is only productive if these are translated into easy to use functionality at the user handset. The IPLDK system Range and handsets have been designed from a user perspective. Features are logical, easy to use and remember.
So if it's easy operation you require, such as one-touch transfer or paging, or even more advanced functionality to enhance the competitive edge of your business, such as VoIP, networking, Computer Telephony Integration (CTI) the IPLDK Range is the solution.
The 7000 series handsets are a perfect marriage of form and functionality, delivering technology to your desktop in a stylish yet simple to use format.
Telephones from LG-Nortel, offers a comprehensive choice of style, features and cost, to meet the needs of any business.
Available in Ice White or Graphite Grey, the 7000 Series digital system telephones can be chosen to complement your office equipment. Office productivity can be increased using the wired headset port available on 8-button telephone and above, or using a Bluetooth headset on the 24-button telephone with the optional Bluetooth module. Advance features on the 24 button display modules:
- Menu driven soft keys depending on call status
- Optional Bluetooth wireless headset module
- Enhanced display functionality
- Call recording USB module
- Easy to use navigation key
- Headset socket